Making Dreams Come True
for children with life-threatening illnesses
Dreams Come True (“DCT”) respects the privacy interests and preferences of our donors and website visitors. We are committed to full transparency in outlining what information we collect about donors and visitors, how it is used and how you can opt-out of those programs (online or by traditional communications) if you so choose.
Types of Information We Collect
We only collect personal information necessary for services we provide to our clients and donors. The information needed is to assist in the following activities:
- plan, purchase and deliver “dreams” to qualified children and families;
- raise funds, sell tickets to fundraising events, and collect donations for our program;
- contact donors, potential donors, volunteers or other constituents via electronic mail or direct mail.
When you make a donation, participate in an event, social media fundraising, refer a child for dream fulfillment, subscribe to a newsletter or sign up to volunteer, or any activities associated with DCT, we may collect the following information:
a. Personal Information: Which may include name, mailing address, phone number, email address, social profile links, and other contact details when you submit an online form, donate, or grant permission through a third party app.
b. Billing information: When making a donation through our web site or a third party platform credit card information collected includes: names as it appears on your card; billing address; credit card number; expiration date; and security number of credit card. Third party platforms used by Dreams Come True for payment processing included Blackbaud, Greater Giving, Venmo, and Swipe Simple. We use secure servers to gather and process your billing information.
c. Facebook Page Information: List of pages you manage on Facebook and information from those pages granted when you authorize our Facebook application on our Dreams Come True 5K registration site.
As an internal policy, we do not use professional telemarketers or other outside vendors to solicit funds or otherwise communicate with our donors.
With respect to children we benefit, (“Dream Children”) and their families, we adhere to health information privacy laws including Health Insurance Portability and Accountability Act, (HIPAA) regulations. We will not disclose any personal information, including but not limited to medical information about the Dream Children and their last names, without the express written consent of the child’s parent or guardian.
What We Do With Your Information
a. Personal Information: We may use this contact information to provide you with a receipt or financial report; to contact you to clarify or obtain additional information about a donation you made or a dream child you have referred; or to send you additional information about DCT and our programs. If you make a donation, we may use your personal information to contact you on occasion and thank you for your support, offer you an opportunity to make another gift, or to inform you of promotions involving third-party sponsors that will directly benefit our organization. Personal contact information may also be shared with certain vendors ((i.e., reputable companies we use for services such as shipping DCT products or sending DCT mail). We have confidentiality agreements in place with all such companies to protect your privacy.
b. Billing information: For purchases and donations made with credit cards, we use secure servers to gather and process billing information. These secure servers are hosted by Blackbaud, Greater Giving, Venmo, and Swipe Simple. Billing information is not shared with any other organizations, and credit card numbers are not retained once the transaction has been authorized and processed. These secure servers are hosted by our aforementioned agents, which are bound by our site policies
C. Facebook Page Information: When authorization is granted to our Facebook application your are provided the opportunity to host a Facebook fundraiser for DCT through your Facebook page. We use information provided to help in Facebook technologies, such as analytics, advertising, social features, and applications. The information provided may be used to customize content and advertising, provide social media features (i.e. Fundraising features for upcoming events) and analyze traffic to our site.
Other Contact Information We Collect and What We Do With It
In some instances, we ask for contact information for people other than yourself including, for example, email addresses of friends to whom you send ecards or a copy of one of our web pages, or the mailing address of someone you wish us to notify of a donation you have made. The information we collect is used to send the donation notification or information you requested and/or to inform the recipient of the opportunity to subscribe to receive DCT updates, dream stories and opportunities to get involved. Such contact information is not shared with any other organizations nor is it added to any mailing list without the recipient’s explicit consent.
How to View, Change or Request Deletion of Your Information
If anyone wants to know what information we maintain in our files, wants to request changes to their personal information or deletion of the data we have received, they may contact us through the following contact information:
Mail: Dreams Come True, Dreams Come True6803 Southpoint Parkway, Jacksonville, FL 32216
Phone: (904) 296-3030, ext. 205
A request can also be put in through our website form.
The DCT website is for a general audience and is not targeted towards children. If your child has used the DCT website and submitted Personal Information to us, please contact us and we will endeavor to remove that information from the DCT website and our database.
Request for deletion of information collected will result in all personal, billing and social media information being securely removed and destroyed from our internal systems and third party platforms we use for fundraising and donation collections.
DCT does not collect any personally identifying information from you when you visit our website unless you choose to provide such information to us.
You can browse the DCT website without telling us who you are or revealing any information about yourself. The information we gather during normal browsing comes from two sources: (1) standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system and information like the site that referred you to us, the files you downloaded, the pages you visited and the dates/times of those visits; and (2) if you have come into the website from one of our newsletters or from a site that has requested a link, we will ask your browser to accept a “cookie” (defined below) that carries a general marketing source code with you as you browse through the website, in order to help us match referring sites to donations made. This cookie does not capture or hold any personally identifying information about you, and is deleted when you end your session by leaving our website or closing your browser.
Links to other sites
Changes to this policy